Customer Policy
Warranty Policy :
Warranty period is 4 years from the date of import, as mentioned on the MRP tag.
If the MRP tag is not available, the date of manufacturing on the inner label of the product will be considered to calculate the 4-year period.
If the date of manufacturing is also unavailable, the warranty is then reduced to 6 months from the date of the customer invoice.
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| Warranty Policy |
Website |
Stores |
| Communication |
A mail to be shared with the customer care at help@adventuras.in with the
images of the product, the original invoice and MRP tag |
| Return |
Product purchased on website in India will be returned to our central warehouse or the
nearest store and would be subject to quality check by our designated team. |
Product purchased from a Columbia/Adventuras store in India need to be returned to the
nearest store and would be subject to quality check by our designated team. |
| Shipping |
If returning to the central warehouse, company will take care of all costs of shipping. If
returning to the nearest store, the customer has to self-drop the product. |
If returning to the nearest store, the customer has to self-drop the product. |
| Documents |
Customer must retain the original invoice and MRP tag of the product and present
it when returning the product. |
| Turn-around time |
Standard Turnaround Time is 2-3 weeks from date of receipt. |
Standard Turnaround Time is 1-2 weeks from date of receipt. |
| Actions taken |
- When the product is received under the warranty, we would replace it, repair it or
offer exchange with a different product in lieu of the damaged product.
- The quality team updates on further procedure post checking if the defect is
genuine.
- Customer care team connects with the customer on final decision shared by quality
team.
|
| Jurisdiction |
In case of dispute, it’s up to the sole discretion of Chogori India Retail
Ltd.(CIRL) for further course of action. All disputes will be subject to Delhi jurisdiction.
|
| Warranty Exclusions |
- Our warranties cover mainly manufacturing defects like materials and workmanship.
- Our warranty does not cover damages that result from accident, misuse, abuse, negligence or or the natural breakdown of materials over time.
- It does not cover normal wear and tear or damages such as abrasion, scratches or fading.
- The warranty also does not cover incidental or consequential damages, such as damage to, or loss of, the contents of a bag, loss of use, loss of time, or similar expenses.
- Only original, unaltered, and unmodified materials and workmanship are covered by this policy.
- If the product has already been repaired outside of CIRL, this would make the warranty void.
- Outdoor Tribe Loyalty Points from original invoice will be deducted in case of a refund.
- This policy is applicable to Indian customers only, for products sold by Chogori India Retail Limited(CIRL).
|
| Limitation of Liability. |
Chogori India Retail Limited (CIRL) and its suppliers’, partners, affiliates’, and agents’ maximum liability pursuant to this limited warranty, or any other express or implied warranty, is limited to the purchase price you paid for the product. Neither CIRL nor its suppliers, partners, affiliates, or agents are liable for any inability to perform under this limited warranty due to events beyond its or their control, such as acts of god, or for property damage, personal injury, loss of use, or other consequential, punitive, or special damages, however caused, whether for breach of warranty, tort (including negligence), strict liability or otherwise, other than those damages which are incapable of limitation, exclusion or restriction under applicable law. |
Return/Exchange :
At Adventuras, we prioritize your satisfaction. initiating a return is simple. Return the original purchase, and upon
passing our quality checks, receive a refund to the original payment source. Place a new order for the desired item.
For a seamless process,
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| Return/Exchange Policy |
Website |
Stores |
| Process |
Visit the ‘My Orders’ section in your account and click on the ‘RETURN/EXCHANGE’ tab and confirm your
RETURN/ EXCHANGE. |
Visit the nearest Columbia Sportswear or Adventuras store in India only. |
| Eligibility |
The purchase was made from www.columbiasportswear.co.in or www.adventuras.in website only. |
The purchase was made from any of above branded chain of stores. |
| Return Flexibility |
To save your time you can now visit any Columbia/Adventuras exclusive retail store to execute
your return for the purchase(s) made on either websites.
If returning to the central warehouse, company will take care of all costs of shipping. If returning to the nearest store, the customer has to self-drop the product. |
The product has to be returned to the nearest store. |
| Return Request |
The return request is raised within 30 days of receipt of goods. |
| Condition of Product |
Your product must be in original, unworn condition and in brand tags/packaging. |
| Documents |
Customer must retain the receipt of the product and present it when returning the product.
|
| Exchange of product |
You can directly exchange your product by clicking on the 'Order Details' section of your account. Select the size you wish to exchange, follow the instructions, and choose your replacement. |
Exchanges will be restricted to size changes and style changes, of the same MRP and subject to
availability. |
| Exclusions |
Return/Exchange policy does not apply to baselayers & Undergarments. |
| Additional Points |
- In case of Cancellation of any article on either website, the same is allowed before the
order gets shipped. In case an order is in transit, it can’t be canceled.
- In case of purchases made outside of India, customer care in India will advise further
course of action.
- A product must have its original tags and packaging intact for a successful return. This includes Chogori's Tagloop, a plastic tag with a unique serial ID that's attached to eligible items before shipping. Customers can only return products if the Tagloop is intact.
|
EMI Terms and Conditions :
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Outdoor Tribe Loyalty Points :
Embark on a rewarding shopping journey with our exclusive Outdoor Tribe Loyalty Program. Earn points every time you shop with us, adding an extra layer
of adventure to your purchases. Join the tribe and accumulate points for exciting rewards. Happy adventuring!
Click here to know more about the Outdoor Tribe Loyalty Program
